Terms & Conditions

PLEASE READ THEM CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW.

In using the service of Indidzine.com. you are deemed to have accepted the terms and conditions listed below-

These terms and conditions set out the basis on which you can use our website, call centre place orders for items from B I Impex. All payments would be made to from B I Impex . By ordering/purchasing goods from www.Indidzine.com you are deemed to have understood and accepted these terms.The supplier of the goods featured from B I Impex . You may contact us by email at care Indidzine.com .We may contact you for marketing purposes by email or telephone with relevant offers.

Eligibility for Membership

Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age, you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption, the sale or purchase of which to/by minors are strictly prohibited.

Indidzine.com reserves the right to terminate your membership and refuse to provide you with access to the Site if Indidzine.com discovers that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by Indidzine.com for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Indidzine.com you agree to be bound by the Terms and Conditions

Account and Registration Obligations

"Your Information" is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. Indidzine.com shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password, you should notify us by contacting us immediately through the address provided below. If Indidzine.com has reason to believe that there is likely to be a breach of security or misuse of the Indidzine.com Site, we may require you to change your password or we may suspend your account without any liability to Indidzine.com.

You also agree to:

Provide true, accurate, current and complete information about yourself in Indidzine.com 's registration form (such information being the "Registration Data")

Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Indidzine.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, Indidzine.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

Pricing Information

While Indidzine.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Indidzine.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Indidzine.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Indidzine.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Indidzine.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Indidzine.com accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Indidzine.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.

We strive to provide you with the best prices.. Prices and availability are subject to change without notice.

ORDER PROCESS

Our display of products on our website is an invitation and not an offer to sell those products to you.An offer is made when you place the order for your products. However, we will not have made a contract with you until we accept your offer .We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. You may choose to accept a full refund or a 100% redeemable Gift Voucher or an alternate product of your choice. Incase of any price difference it would be refunded or charged post your confirmation.Ensure you enter a correct email address and we would send you an order acknowledgement email and order update email(s).Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card or we have sent acknowledgement emails.The contract will be formed at the place of dispatch of the products.All orders that you place on this website will be subject to acceptance in accordance with clause 5 above of these terms and conditions.

PAYMENT

We accept all major credit cards / debit cards and through Paypal.For security purposes your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel and refund any order that does not match this criteria.The price displayed for goods and services remains the same regardless of the country of delivery. For International shipping depending on the country of delivery there may be Customs Duty & Taxes as explained in the International Delivery Clause.A shipping charge will be applied at checkout, unless stated in any promotional offer

Cancellation by Indidzine.com

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on Indidzine.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details when making payment on Indidzine.com. Your credit card information never reaches Indidzine.com, we just get pass, hold or fail message from our payment gateways. The said information will not be utilised and shared by our payment gateways or Indidzine.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. Indidzine.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Fraudulent /Declined Transactions

Indidzine.com reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. Indidzine.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

SHIPPING & DELIVERY

We ship to any IN address as well as provide International Shipping almost all over the world. Please see our Shipping Policy for the country list and prices. All orders for international deliveries are subject to our Terms and Conditions. We do not deliver to PO Boxes.A shipping charge is applicable for every transaction. Sometimes Shipping charges are fully or partially waived based on the promotions.All delivery deadlines will depend on address details supplied and stocks being present at time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as an email address.We will try to deliver all orders received, however if you is not at home a card will be left and the parcel will be delivered to a Neighbour, or returned back to the depot. It is your responsibility to collect it or arrange re-delivery.If a parcel is returned as undelivered we will offer a refund for the items only. If you still require the parcel to be resent a further shipping charge is applicable.In some cases, if you are not reachable unavailable at the given address for more than 7 days, the courier company would destroy the parcel. In such cases, we would not be responsible for the parcel. No refund claims would be entertained in such scenarios.We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.We are not liable to pay refund for late delivery if the consignment does not have a complete and accurate address, post code and telephone number for the customer.We are not liable to pay refund for late delivery due to delays during custom clearance process. Or for delays caused by acts or omissions of your details or other regulatory agencies.

CANCELLATION

If, for any reason, you wish to do so you have the right to cancel any order you have placed. This should happen within 24 hours of placing an order. You can email us on care Indidzine.com for any cancellation request. Cancellation requests are not accepted through phone or online chat services. Products ordered in Clearance sale cannot be canceled once an order is placed. Any specially made product or custom designed products cannot be canceled once an order is placed. Once an order is canceled, you could opt to get full refund of the value of the transaction or opt to get a full redeemable gift voucher.

CLEARANCE SALE

The products ordered in Clearance Sale cannot be canceled once an order is placed.

INTERNATIONAL ORDERS

Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order.The price remains the same but VAT/Duties is not charged and you are not entitled to any discounts or VAT/Duty refunds. The price displayed for goods and services remain the same regardless of the country of delivery.International Payments may be made by any of the methods indicated on our website in the currency you have chosen to pay. The settlement would happen in the chosen currency. You may be charged a processing fee by your card issuer incase you dont chose to pay in your local currency .Please check the same with your issuing card bank or society.All Terms & Conditions apply.

FABRIC, EMBROIDERY, FIT & FINISH

Many of our products are embroidered and therefore fragile in their usage. They may be hand embroidered or machine embroidered or in combination of both hand embroidery & machine embroidery. These garments should be worn with care and are mainly for special occasion wear.There would be variation in embroidery, design, color or material as it is handmade and the combination is decided by the artisan at the time of processing. Two products from the same SKU or design may have variations in colors or embroidery because of handprocessing.Check for the fabric for each product in the description. Please note that the product cost varies based on the fabric used.A garment may have variations in patterns due to individual dyeing methods.Please ensure that the first wash is 'Dry Clean' only, Heavy Embroidered products can only be Dry Cleaned.Casual items should be washed separately in cold water and thoroughly rinsed (do not leave to soak). It is better to refer the wash cash instruction in the description of the product purchased.Please note that due to hand dyeing methods used the colors are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the wash care instructions given.All products with embossed or rubber prints should be reverse ironed.Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. Extra beading is supplied. In these cases postage cannot be claimed in refunds.Shoes that have sequins diamante or embroidery are occasion wear only and some designs such as kusa cannot be worn in wet conditions.Outfits may have a smell of paraffin which is due to the process used to dry clean garments after embroidery. This smell will evaporate once the garment has been removed from packing.Each design or style comes with a fit based on the style chosen by the designer. The fit specification is provided in the description. Two different styles or designs may have different fits even if it is purchased for the same measurements.Important: All garments are stitched based on the measurements you provide. Incase your measurements are not correct then we will not be liable for taking return,replacement or refunds. It is important you give us the right measurements at the time of placing your order.

ORDER DELAY / CANCELLATIONS DUE TO DELAY

Indidzine ethnic fashion products are made by artisans, weavers, craftsmen and manufactures across the subcontinent. Each of the ethnic fashion items are carefully made after a series of processes which requires multiple tasks like weaving, dyeing, pattern making, embroidery, tailoring etc. Given the complexity in production, occasionally a product may not be produced as per the output expected and so we may seek your approval for . This may result in your order getting delayed.Incase our garment construction expert team notices that the measurements you have provided is not right or if there is a variation then we may approach you to cross check the measurements again. The time taken for this measurements recheck may delay an order.At any point of time during the garment construction process it cannot be canceled.

RETURNS

Our focus is to avoid returns and in order to learn the root cause we may ask for pictures of some made to measure items and improve our quality in order to avoid any future possible errors. At the same time we want your experience with us to be positive and care free and so we have an Easy Return Policy.In this regard please see return policy on our website. Please ensure that you retain the postage receipt and obtain adequate insurance to cover the value of the returned goods. As we cannot accept any liability of items until they have been received by our offices.

REFUNDS

Refunds are processed within 7 days of receipt of any returns. A refund can only be issued either back into the credit card or debit card or as a Refund gift voucher.Refund Gift Voucher can be used on top of any promotional codes or coupons.During peak periods such as Sales or Festive periods processing returns may be slightly delayed.The refunds would be processed, only if the product has tags intact and is in the same condition in which it was delivered to you.At no point of time, we would issue refunds, more than the product value.

Governing Law and Jurisdiction

This User Agreement shall be construed in accord with the applicable laws of India. The Courts at Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Indidzine.com and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended time to time. The arbitration shall be held in Delhi. The High Court of judicature at Delhi alone shall have the jurisdiction and the Laws of India shall apply.

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