FAQ

REGISTERING WITH Indidzine FASHION AND MY ACCOUNT

Q : From where can I log in to My Account?

A: On our home page at the top right corner you will see the option of "Sign In / Register". Click on it and you will be able to register with Indidzine.

Q : From the My Account section, where can I check my order status?

A: After login in to your account, on the left side of the page you can see the option of Orders. Click on it and you will see the list of orders you have made with us.

Q : How will I know whether I am registered with you or not?

A: We will send you automated email confirming that you are registered with us along with your login ID and password.

Q : Do I need to type my address every time I order?

A: If you are registered with us the most of your information will be automatically generated in the form.If its your first time then the fields have to be filled.ses.

Q : Will I receive the exact blouse as the model is wearing?

A: There are few items on the website on which the blouse worn by the model is for photography purpose. Hence, we provide matching blouse for those items which may differ from the one model is wearing.This is clearly mentioned in description of product that the blouse in the picture shown is for photographic purpose and may differ from actual blouse.Also at times there may be an insert in the main picture which shows the actual picture of the blouse material

Q : I have placed my order. When will I receive it?

A: The time to ship of all the items is mentioned on the website. Additional 4 days are required for customization and 3-4 days from the date of shipment.

Q : How will my order be delivered to me?

A: We at Indidzine ship orders through reputed courier companies like DHL, UPS, and First Flight.

Q : How will I know if order is placed successfully?

A: Once your order is successfully placed you will receive a confirmation email from us. You can also login to the My Account section and check the status of your order.

Q : I am placing an order to gift someone. Will she receive the price tags and invoice?

A: The price tags will not be attached with the product but the accompaning invoice would have the invoice value.

Q : checking current status of my orders?

A: You need to log in to the My Account section and click the Orders tab. The order, and item, status will be available there.

Q : I can see items in 1 day time to ship. Does that mean that I will get my item in 1 day?

A: The product will be dispatched within 1 bussiness day of placing the order. An additional 4 days are required to deliver the product at your doorstep. Also, if you opt for stitching then it will take 4 days extra for customization.

Q : How will I know when my order is shipped?

A: You will receive an auto-generated email from us with details of the item which has been shipped along with the tracking details. You can also track your order here.

Q : Do I need to register to shop?

A: No, you don't necessar have to be a registered user of Utsav Fashion to shop with us. However, being a registered user helps with faster checkouts. Keeping the many benefits of registration in mind, we have made registration very simple. While completing an order all you have to do is choose the Guest Checkout option and we will register your email and send you the My Account password.

Q : Price of my ordered item has gone down / is now on sale after placing the order?

A: For all items we offer the best value to our customers. In this case, it might happen due to various factors like steep fluctuations in demand and supply and also of the raw material and also seasonal changes and promotions and sales periods.

DISCOUNTS & FREE GIFTS

Q : Can I use discount codes even if the item I am buying is on sale?

A: As the item is already on sale and on a discounted price, any additional discount will not be applicable to it.

Q : When I use a discount code on the site, I am shown a discount code is invalid message.

A: All discount codes are subject to expiry. We request you to email us the code so that we can check the same from our side, and update you on it.

Q : I am unable to select a free accessory with my order, how can I select it?

A: To select the free fashion accessory with your order all you need to do is to fill out a simple form and proceed to select the gift you are entitled for against the order.

Q : I had ordered a pre-stitched sari. However the petticoat was also stitched with the sari.

A: In a pre-stitched sari, the sari is stitched with the petticoat. If you wish to have the sari stitched separately then you need to mail us about it after placing the order.

Q : Do you provide margin on customizable items?

A: some margins will be available in all items stitched on custom measurements.

Q : Can I submit my measurement later?

A: Yes, of course you can submit your measurements later. However to ensure that your order is processed at the earliest, we urge you to submit your measurements with the order.

Q : I have made the payments but its showing as "Authorization Fail". How do I proceed further?

A: Your payment may have failed due to some technical error while performing the transactions. We?d suggest you to try a different Card for payment or contact your respective bank.

Q : Is it safe to give my credit card details over the internet?

A: We do not seek any credit card information from our customers through e-mails, phone calls or in any other way. Also, we suggest you to please do not share it with anyone. However, for the interest of those customers who are making online payment, we are using special credit card security technology called SSL (Secure Sockets Layer). This encrypts your credit card number so that it cannot be read as the information travels over the Internet. All your credit card details which you fill online for making payment on our website directly goes to the issuer bank. For more details, please check Credit Card

Q : Will my credit card number be kept confidential?

A: Your credit card or any other bank details do not come to us but to the credit card company directly for the payment approval directed by Gateway Interface. Hence, your bank details stay confidential.

Q : What about the privacy of the customer information?

A: Indidzine Fashion is using your name, address and other information's are collected only to attend your order.

A: In case of Credit Card payment, we accept Visa/Master Card/Discover/JCB/American Express/Diners Club cards. For debit card payment, please check with your bank.

Q : Can I change my payment option in the Order placed?

A: You can change the mode of payment only before it has been made. Once payment completed and approved by us, it cannot be changed.

Q : Why do I see a slight change in the prices of the items in my cart?

A: A slight change in price may occur due to currency fluctuation. It always reflects the most recent price with the displayed products on the website.

Q : What are Cross Border Fees or International Transaction Fees?

A: An international Transaction fee is not charged by us. The same is charged by the respective bank of your credit or debit card. Cross border or International transaction fees are actually charged by your bank. Many times the bank will even try to hide the fee or not claim responsibility for charging it until they are pressed. We receive many inquiries from our customers because they think they are being overcharged. This is a very difficult issue but the answer is that customers must contact their bank for additional information on these fees

Q : I want to cancel the order as I found the same at another website at a lower price?

A: Orders once placed can not be cancelled

Q : Do you ship items globally?

A: Yes, we ship the orders to every corner of the world.

Q : How do I track my order?

A: Before an order is shipped, you can login to the My Account section and view the Order Details to review its status. Once an order is shipped, we email the courier company's name and order tracking number to you. You can visit the courier company's website to track your order.

Q : What is billing address?

A: The address where you receive your card statement details is called Billing Address.

Q : What is shipping address?

A: The address where your orders are delivered is called the Shipping Address.

Q : Can Billing Address and Shipping Address be different?

A: Yes, you can give different addresses according to your convenience.

CUSTOM DUTY

Q : What do you mean by Custom Duty charges?

A: Custom Duty charges are a tax levied on import of goods by the custom authorities of your respective country

Q : Why do we have to pay Custom Duty charges?

A: Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country rules and regulations. Charges such as Custom or Import Duties, VAT, Local Sales Tax, Clearance charges are not in our, or any seller's, control, but are determined by your local government.

Q : I was not charged a Custom Duty on my previous orders, then why now?

A: We have no control over these charges and cannot predict where they will occur. Every time when an item crosses an international border from one country to another it is subject to these charges by the importing country rules and regulations. The charges may vary according to the rules of different countries depending on item, item value, quantity, end use, materials or methods used to make the item, discretion and work load of the duty officer etc. If you are in any doubt, you are encouraged to check with your country custom office.

Q : How much Custom Duty will I be charged?

A: There are different rates of duty for different goods imported from certain countries in terms of bilateral or other agreement with such countries which are called preferential rate of duties the duty may be percentage of the value of the goods or at specified rate. The rate of customs duty applicable will be as provided in Customs Act, subject to exemption notifications, if any, applicable.

Q : I have paid the shipping charges then why am I being asked to pay more?

A: Shipping cost is something which you have paid us to ship the item to you. All our products are shipped on CIF (Cost Insurance Freight) prepaid basis. But VAT/custom taxes and import duties must be paid directly by the buyer to the courier agency. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

RETURNS AND EXCHANGE

Q : I received an item which is defective, please help.

A: We request you to email us the photographs of the item received highlighting the defect so we can assist you with the solution as soon as possible.

Q : I received an item more than a month ago and wish to return it for an exchange. How can I do that?

A: As per our return policy, we accept returns of items within one month of delivery. Read the complete Returns Policy here.

Q : Do I need to pay anything extra for the replacement of goods?

A: You can read our complete Returns Policy here.

Q : Can I return a part of my order?

A: Yes, you can return a part of your order as long as it meets our terms of Return and Exchange.

Q : I ordered a readymade item but, it seems the size is not right. Can I return the item?

A: We request you to email us the photographs of the item received highlighting the incorrect size using a measuring tape so that we can assist you with the solution as soon as possible.

Q : Who will bear the return shipping cost?

A: If we find the concern raised by you is valid, we will bear complete return shipping charges.

Q : Can I return an item if I don't like it once I have received it?

A: Yes, you can. Please check our Returns Policy to know more.

Q : There is a slight variation in the item color. I want to return it. How can I do it?

A: We believe that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. Again, if you still wish to return the item, email us at customer service along with the images so that our team can check and can assist you further.

Q : Will I get my money refunded if I return the parcel back to you?

A: Yes, we will refund the amount to you once the item is received in our workshop.

Q : What if my replacement order is of lower value? What will you do with the extra amount?

A: If the replacement item is of lower value then we can provide you with a gift card to be used in your future orders.

Q : Will the discount code of my previous order be utilized in the replacement order?

A: Yes, it will be used.

Q : How will I receive my refund?

A: For cancelled orders, the refund is issued via the same mode of payment that was used to place the order. For example, if you had made the payment for the order using your Visa or MasterCard Credit Card, refund for the cancelled order will be issued to the same credit card.

PRIVACY POLICY

Q : What is your Privacy Policy?

A: We value your privacy and your details are absolutely secure with us. While taking your order we collect only the basic information that is required and that information is absolutely safe with us. Read our Privacy Policy.

WHOLESALE ORDERS

Q : Do you accept wholesale orders?

A: We do accept wholesale orders, our Customer Support Team will be happy to assist you.

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